1. Scope
This Policy applies to payments you make to Pelonode Law Agency for legal services, consultations, retainers, fixed‑fee packages, and any downloadable materials made available through our Site or by invoice.
2. Retainers and prepayments
- Retainers are deposits against future work. We deduct time and agreed expenses as work progresses.
- Any unused balance is refundable upon request within 14 days after our engagement ends, after all outstanding fees, expenses, and taxes are reconciled.
- We provide a final statement showing time entries, expenses, and the remaining balance.
3. Fixed‑fee services and consultations
- Scheduled consultations can be rescheduled once without cost if you notify us at least 24 hours in advance.
- Cancellations made at least 48 hours before the appointment: 100% refund.
- Cancellations made 24–48 hours before: 50% refund (or full credit applied to a new slot).
- Cancellations under 24 hours or no‑shows: non‑refundable; we may, at our discretion, offer a partial credit.
- For fixed‑fee deliverables (e.g., contract review), if substantive work has started, refunds are prorated to work performed and costs incurred up to the cancellation time.
4. Hourly work
For time‑based engagements, you are charged for time spent and reasonable expenses. Refunds are not applicable once work is completed; overpayments and billing errors will be promptly corrected or refunded.
5. Downloadable materials and templates
- Instantly accessible digital materials (e.g., templates or guides) are non‑refundable once access/download is granted.
- If you are unable to access the file due to a technical issue attributable to us, contact us within 7 days and we will provide a working copy or a refund.
6. Quality concerns
If you believe a service was not delivered as agreed, notify us within 7 days with details. We will investigate promptly and may offer remediation, a correction at no extra cost, a partial refund, or a credit toward future work, depending on the circumstances.
7. Payment method and timing
- Refunds are issued to the original payment method when possible.
- Processing times vary by provider; please allow up to 14 business days after approval for funds to appear.
- Bank fees and currency conversion differences are outside our control and may affect the final amount you receive.
8. Chargebacks
If you dispute a charge with your card issuer or bank, please also notify us at [email protected]. We will provide documentation to the provider. Where a chargeback is initiated without prior notice and our records show the services were delivered as agreed, we reserve the right to contest the chargeback.
9. Consumer rights
If you are a consumer in the EU, you may have statutory rights under consumer protection law. Note that the right of withdrawal may not apply to legal services already fully performed with your agreement, urgent matters, or digital content once access begins. Nothing in this Policy limits mandatory consumer rights.
10. How to request a refund
Contact us with your name, matter reference (if any), invoice number, payment date and method, and the reason for the request:
Pelonode Law Agency • LV-5663, Kurzemes reģions, Liepaja, Atgriežu skvērs, 61 • +2549241729408 • [email protected]
11. Updates to this Policy
We may update this Policy from time to time. The “Effective date” above indicates the latest version.